Privacy Policy

This Privacy Policy describes how Uzhavan Spices (“we”, “our”, or “us”) collects, uses, stores, and safeguards personal information when you access our website, use our mobile application, or purchase our products.

By continuing to use our services, you acknowledge that you have read, understood, and agreed to the practices outlined in this Privacy Policy. If you do not agree, please discontinue the use of our services.

Information We Collect

1. Personal Information

We may collect personal details that you voluntarily provide, including:

• Full name and contact information
• Billing and delivery addresses
• Email address and phone number
• Account credentials and preferences
• Order history, invoices, and transaction records
• Customer support communications

2. Payment Information

For security reasons, we do not store your card details, CVV, UPI PIN, or net-banking credentials. Payments are processed securely through trusted third-party payment gateways such as Razorpay, Stripe, or PayPal. These providers handle your payment data in accordance with their own privacy policies.

3. App & Device Data

When using our mobile application, we may collect limited technical information such as:

• Device type, operating system, and app version
• Firebase Cloud Messaging (FCM) token for notifications
• Crash reports and performance diagnostics

4. Usage & Analytics Information

We may automatically collect anonymized usage data to improve our services, including IP address (where applicable), browser type, pages visited, and interaction patterns.

How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

• Processing orders, payments, deliveries, and refunds
• Managing customer accounts and providing support
• Sending service-related communications and notifications
• Improving product quality, website functionality, and app performance
• Ensuring platform security and preventing fraud
• Meeting legal and regulatory obligations

We never sell, rent, or misuse your personal information.

WhatsApp & Messaging Communication

To enhance customer experience, we may use WhatsApp messaging services through providers such as Sokidoo to deliver essential communications, including order confirmations, delivery updates, payment alerts, and customer support responses.

Only the minimum information required to deliver these messages is shared. Promotional messages, if any, are optional and you may opt out at any time.

Cookies & Tracking Technologies

Cookies and similar technologies are used to maintain secure sessions, remember user preferences, and enhance overall browsing experience. You may disable cookies through your browser settings, though certain features may not function as intended.

Data Retention

Personal information is retained only for as long as necessary to fulfill business, legal, and operational requirements. Certain records may be preserved to comply with tax, accounting, or regulatory obligations.

Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no digital system can guarantee absolute security.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

Third-Party Services

Our website or application may contain links to third-party platforms. We are not responsible for the privacy practices or content of those external services.

Your Rights

You may have the right to:

• Access, update, or correct your personal information
• Request deletion of data, subject to legal obligations
• Withdraw consent for promotional communications
• Control notification preferences via your device

Policy Updates

We may revise this Privacy Policy periodically. Any updates will be reflected on this page along with the revised effective date. Continued use of our services constitutes acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, you may contact us:

• Email: [add later]
• Phone: [add later]
• Address: [add later]